Iris Scans Diagnostic Centre

How a Kerala Diagnostic Center Built Multi-Layer Quality Assurance for Complex Radiology Cases

Success Story

February 2026

5C

Executive Summary

Iris Scans Diagnostic Centre in Perinthalmanna, Kerala handles complex multi-modality cases across X-ray, CT, and MRI for demanding referring physicians. Before 5C Network, the center lacked structured QC infrastructure and access to sub-specialized radiologists. After partnering with 5C Network, multi-layer quality assurance, specialized radiologist matching, and streamlined workflows established the high reporting standards their physicians expect.

Client Background

Client NameIris Scans Diagnostic Centre
StatusActive Partner
LocationPerinthalmanna, Kerala
Facility TypeDiagnostic Center
Key ContactDr. Patel Shreya Dilipbhai
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5C

The Challenge

1Complex Case Requirements

  • Complex cases across X-ray, CT, and MRI required sub-specialized radiology expertise
  • Referring physicians had high expectations for report detail, particularly in oncology and neurology
  • Locally available radiologists could not cover all required subspecialties

2No Structured QC Infrastructure

  • No structured quality assurance process — quality depended on individual radiologist availability
  • Manual handoffs in the reporting workflow created inconsistencies
  • No systematic way to track or improve reporting quality over time

3Growing Caseload Demands

  • Increasing patient volumes required scalable quality processes
  • The center needed a systematic approach rather than ad hoc individual case management
  • Dr. Patel Shreya Dilipbhai wanted consistent, measurable quality standards

⚠️ Before 5C Network

  • Reporting quality varied based on which radiologist was available
  • No multi-layer review process for complex or critical cases
  • Limited access to sub-specialty expertise for demanding referrals
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5C

The Solution

1Multi-Layer Quality Assurance

  • Multi-layer QC process with dedicated review stages for complex cases
  • Automated checks combined with expert peer review
  • Quality metrics tracked and shared with center leadership

2Specialized Radiologist Access

  • Case-matching system routes complex studies to sub-specialty radiologists
  • Access to oncology, neurology, and musculoskeletal specialists
  • Structured feedback loops between center, radiologists, and QC team

3Streamlined Technical Workflows

  • Automated case routing eliminates manual handoff points
  • Streamlined submission-to-delivery pipeline reduces turnaround
  • Real-time tracking gives the center visibility into case status

4Ongoing Quality Reporting

  • Dr. Patel receives regular quality reports with metrics and trends
  • Structured feedback loops drive continuous improvement
  • Proactive communication about platform enhancements and capabilities
Multi-Layer QC

Dedicated review stages for complex cases

Sub-Specialty Matching

Cases routed to relevant specialists

Automated Routing

Streamlined submission-to-delivery

Quality Reporting

Regular metrics and trend analysis

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5C

Results & Impact

MetricBefore 5C NetworkAfter 5C NetworkImprovement
Quality AssuranceNo structured QC processMulti-layer review systemSystematic
Radiologist ExpertiseLimited to local availabilitySub-specialty matching nationwideSpecialized
Reporting ConsistencyVariable across case typesStandardized with feedback loopsConsistent
Technical WorkflowManual handoffsAutomated routingStreamlined

Key Outcomes

  • Complex cases consistently matched to radiologists with relevant sub-specialty expertise
  • Multi-layer QC ensures accuracy and completeness before report delivery
  • Quality metrics and trends give the center measurable confidence in reporting standards
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“ ”

When we raised concerns about report quality, 5C Network’s response was immediate and thorough. The QC team reviewed our cases in detail, identified the issues, and implemented improvements. We appreciate the transparency throughout the process and are now seeing better quality in our reports. This experience actually strengthened our confidence in the partnership.

Dr. Patel Shreya Dilipbhai

Medical Director

Iris Scans Diagnostic Centre

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5C

Key Takeaways

Success Factors

  • ✓Systematic QC: Multi-layer quality assurance catches issues before they reach physicians
  • ✓Sub-Specialty Access: Matching complex cases to specialized radiologists ensures expertise
  • ✓Structured Workflows: Automated routing and streamlined handoffs maintain consistency
  • ✓Quality Reporting: Regular metrics give center leadership measurable confidence
  • ✓Continuous Improvement: Feedback loops drive quality standards higher over time

Insights

  • 1Quality is Infrastructure: Consistent results require systematic processes, not individual effort
  • 2Specialization Matters: Complex cases need radiologists with relevant sub-specialty expertise
  • 3Measurable Standards: Quality metrics and regular reporting build confidence over time
  • 4Feedback Drives Improvement: Structured feedback loops between center and radiologists improve outcomes
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5C Network

India’s leading AI-native radiology platform, connecting diagnostic centers and hospitals with a network of highly qualified radiologists.

www.5cnetwork.com

Case Study · February 2026