Jiva Scans And Diagnostics

How a Multi-Stakeholder Diagnostic Center Centralized Radiology for Multiple Specialist Referrers

Success Story

February 2026

Executive Summary

Jiva Scans And Diagnostics serves multiple specialist referrers including oncologists, each with distinct reporting requirements. Before 5C Network, coordinating between specialists and maintaining consistent turnaround was consuming management bandwidth. After partnering with 5C Network, centralized coordination through a dedicated Solution Specialist, multi-tier review system, and priority workflows delivered 85% higher satisfaction and 7/7 stakeholder engagement.

Client Background

Client Name	Jiva Scans And Diagnostics
Status	Active Partner
Location	India
Facility Type	Diagnostic Center
Key Stakeholders	Dr. Rinchu (Owner & Radiologist), Dr. Anuja (Oncology Specialist), Shivani Gupta, Pramod

The Challenge

1Diverse Specialist Requirements

Multiple specialist referrers each had distinct reporting requirements and quality expectations
Oncologists needed different detail levels than general physicians, creating coordination complexity
No structured way to capture and apply each specialist's reporting preferences

2Turnaround Time Challenges

Delays in report delivery were affecting patient care pathways
Urgent cases needed prioritization and faster processing
Communication gaps between the diagnostic center and reporting team

3Multi-Stakeholder Coordination

Managing expectations across multiple referring physicians with varying specializations
Ensuring consistent quality standards across diverse case types
Need for a unified communication channel for issue resolution

⚠️ Business Impact

Management bandwidth consumed by manually coordinating between referrers and radiologists
No centralized system for tracking case status across multiple specialists
Inconsistent turnaround creating unpredictability for referring physicians
Growth limited by inability to scale coordination as referrer base expanded

The Solution

1Dedicated Account Management

Assigned a Solution Specialist as the single point of contact
Implemented proactive communication protocols with all stakeholders
Established regular feedback collection and review cycles

2Quality Assurance Enhancement

Strengthened QC processes for all reports
Implemented multi-tier review system for complex cases
Direct communication channels between referring doctors and reporting radiologists

3Turnaround Time Optimization

Prioritized urgent and critical cases through dedicated workflows
Implemented real-time tracking and status updates
Streamlined case submission and reporting processes

4Structured Feedback System

Structured feedback loops capturing each specialist's reporting preferences
Regular review cycles ensuring consistent application of specialist-specific standards
Continuous improvement process driven by referrer feedback data

AURA Bot Integration

Seamless communication and issue reporting

QC Review System

Multi-layer quality assurance for all reports

Dedicated Support Channel

Direct access to solution specialists

Case Tracking Dashboard

Real-time visibility into case status

Results & Impact

Metric	Before 5C Network	After Implementation	Improvement
Report Quality Satisfaction	Inconsistent across specializations	Significantly improved	+85%
Issue Resolution Time	Manual follow-ups, no standard process	Structured protocols	60% faster
Stakeholder Engagement	Fragmented	Centralized & proactive	Score: 7/7
Case Turnaround Time	Inconsistent	Optimized workflows	Notable improvement

Key Outcomes

Referring physicians receive reports calibrated to their specialty-specific standards
Management time freed from manual coordination — handled by dedicated Solution Specialist
Predictable turnaround with priority workflows for urgent cases

“ ”

5C Network understands that our center serves specialists with very different needs. The dedicated support and structured communication have made a real difference — our referring doctors, including Dr. Anuja in oncology, are consistently satisfied with both quality and turnaround. The coordination that used to consume our time is now handled seamlessly.

Dr. Rinchu

Owner & Radiologist

Jiva Scans And Diagnostics

Key Takeaways

Success Factors

✓Proactive Engagement: Regular check-ins and structured feedback loops ensure each specialist's needs are consistently met
✓Multi-Stakeholder Management: Successfully coordinated across diverse specialist requirements
✓Quality-First Approach: Enhanced QC processes led to measurable improvements in report satisfaction
✓Priority Workflows: Dedicated urgent case handling ensures time-sensitive specialties get rapid turnaround
✓Dedicated Support: Single point of contact model improved communication efficiency

Insights

1Quality Assurance is Non-Negotiable: Report quality directly impacts patient outcomes and physician relationships
2Communication is Key: Regular, proactive communication prevents small issues from becoming major problems
3Specialist-Specific Needs: Different medical specialties have unique reporting requirements
4Partnership Mindset: Treating the relationship as a partnership yields better outcomes

5C Network

India’s leading AI-native radiology platform, connecting diagnostic centers and hospitals with a network of highly qualified radiologists.

www.5cnetwork.com

Case Study · February 2026