Rajnandgaon Diagnostic Centre And Hospital

How a Chhattisgarh Hospital Scaled Operations While Maintaining Service Excellence

Growth Story

February 2026

Executive Summary

Rajnandgaon Diagnostic Centre And Hospital, a multi-service healthcare facility in Chhattisgarh, has demonstrated remarkable growth while maintaining high satisfaction levels with 5C Network’s AI-native radiology department. Through consistent partnership and proactive support, the hospital has successfully navigated operational challenges and positioned itself for continued expansion in diagnostic services.

Client Background

Client Name	Rajnandgaon Diagnostic Centre And Hospital
Status	Active Partner
Location	Rajnandgaon, Chhattisgarh
Facility Type	Hospital with Diagnostic Services
Key Contact	Mr. Ram Gopal

The Challenge

1Scaling Diagnostic Operations

Patient footfall increased, requiring scaled diagnostic reporting capabilities
Maintaining quality while handling higher case volumes became a priority
Required a reliable partner to support growth without compromising turnaround times

2Resource Optimization

Limited in-house radiology resources needed strategic supplementation
Required flexible reporting solutions that could scale with demand
Needed to optimize costs while expanding service offerings

3Maintaining Service Consistency

Ensuring consistent report quality during periods of growth
Managing referring physician expectations as services expanded
Building sustainable processes for long-term scalability

⚠️ Initial Concerns

Volume fluctuations due to patient footfall changes
Risk of quality compromise during growth phases
Need for a AI-native radiology partner that could grow with them

The Solution

1Scalable Reporting Infrastructure

Implemented flexible case allocation system to handle volume variations
Provided access to a large network of qualified radiologists
Ensured consistent quality regardless of case load fluctuations

2Dedicated Partnership Support

Assigned a dedicated point of contact for Mr. Ram Gopal
Regular feedback sessions to understand evolving needs
Proactive communication during high-volume periods

3Quality Assurance at Scale

Multi-tier QC process ensuring consistent quality across all case volumes
Standardized reporting templates for various study types
Continuous monitoring of quality metrics as volumes grew

4Operational Flexibility

Accommodated variable case loads based on patient footfall
Provided rapid turnaround times even during peak periods
Enabled the hospital to offer expanded diagnostic services

On-Demand Reporting

Scalable radiologist network matching demand

Quality Control System

Consistent QC regardless of volume

Dedicated Account Mgmt

Personalized support for growing needs

Flexible Workflow

Adaptable to the hospital’s operational patterns

Results & Impact

Metric	Before 5C	After Implementation	Improvement
Service Satisfaction	N/A	High satisfaction reported	Established baseline
Case Handling Capacity	Limited by in-house resources	Expanded significantly	Scalable growth
Reporting Consistency	Variable	Standardized & consistent	High reliability
Partnership Engagement	New relationship	Strong active partnership	Score: 6/7

Key Outcomes

Hospital can now handle higher patient volumes without adding in-house radiologists
Expanded diagnostic service offerings to the community
Improved patient satisfaction through faster report turnaround

“ ”

We are happy with the service provided by 5C Network. As our patient volume has grown, having a reliable AI-native radiology partner has been crucial. The quality of reports has remained consistent, and we haven’t faced any concerns. We look forward to continuing this partnership as we expand our diagnostic services.

Mr. Ram Gopal

Key Contact

Rajnandgaon Diagnostic Centre And Hospital

Key Takeaways

Success Factors

✓Scalable Solutions: 5C’s flexible infrastructure supported the hospital’s growth
✓Consistent Quality: Maintained high standards even as volumes increased
✓Proactive Support: Regular engagement ensured evolving needs were met
✓Partnership Approach: Treated as a growth journey rather than just a service contract
✓Operational Flexibility: Adapted to variable case loads based on patient footfall

Insights

1Growth Requires Reliable Partners: Scaling healthcare services demands partners who can grow with you
2Quality Must Scale Too: Growth shouldn’t mean compromising on service quality
3Communication is Critical: Regular check-ins ensure alignment during expansion phases
4Flexibility Enables Growth: Adaptable solutions allow facilities to respond to market demands

5C Network

India’s leading AI-native radiology platform, connecting diagnostic centers and hospitals with a network of highly qualified radiologists.

www.5cnetwork.com

Case Study · February 2026