How Jiva Scans Achieved 85% Higher Satisfaction by Centralizing Radiology for Multiple Specialists How Jiva Scans Achieved 85% Higher Satisfaction by Centralizing Radiology for Multiple Specialists
A diagnostic center serving oncologists and multiple specialist referrers replaced fragmented reporting workflows with 5C Network's coordinated radiology platform — achieving 85% higher satisfaction and 7/7 stakeholder engagement. A diagnostic center serving oncologists and multiple specialist referrers replaced fragmented reporting workflows with 5C Network's coordinated radiology platform — achieving 85% higher satisfaction and 7/7 stakeholder engagement.
By 5C Network · Published February 2026 · Last updated February 2026 By 5C Network · Published February 2026 · Last updated February 2026
TL;DR
Jiva Scans And Diagnostics in Karunagappalli, Kerala serves multiple specialist referrers including oncologists, each with distinct reporting requirements. Before 5C Network, coordinating between specialists, maintaining consistent turnaround, and meeting each referrer's clinical standards was consuming management bandwidth and straining physician relationships. After partnering with 5C Network, a dedicated Solution Specialist, multi-tier review system, and priority workflows delivered 85% higher satisfaction, 60% faster issue resolution, and a 7/7 stakeholder engagement score. Jiva Scans And Diagnostics in Karunagappalli, Kerala serves multiple specialist referrers including oncologists, each with distinct reporting requirements. Before 5C Network, coordinating between specialists, maintaining consistent turnaround, and meeting each referrer's clinical standards was consuming management bandwidth and straining physician relationships. After partnering with 5C Network, a dedicated Solution Specialist, multi-tier review system, and priority workflows delivered 85% higher satisfaction, 60% faster issue resolution, and a 7/7 stakeholder engagement score.
What challenges did Jiva Scans face before partnering with 5C Network? What challenges did Jiva Scans face before partnering with 5C Network?
Jiva Scans operates as a multi-stakeholder diagnostic center where several specialist referrers — including oncologists like Dr. Anuja — depend on accurate, timely radiology reports for clinical decisions. Before 5C Network, the center's reporting setup struggled to keep pace with the diverse demands of its growing referrer base. Jiva Scans operates as a multi-stakeholder diagnostic center where several specialist referrers — including oncologists like Dr. Anuja — depend on accurate, timely radiology reports for clinical decisions. Before 5C Network, the center's reporting setup struggled to keep pace with the diverse demands of its growing referrer base.
- Multiple specialist referrers each had distinct reporting requirements — oncologists needed different detail levels than general physicians, creating coordination overhead Multiple specialist referrers each had distinct reporting requirements — oncologists needed different detail levels than general physicians, creating coordination overhead
- Turnaround times were inconsistent, with no structured way to prioritize urgent cases from time-sensitive specialties like oncology Turnaround times were inconsistent, with no structured way to prioritize urgent cases from time-sensitive specialties like oncology
- Communication between referring physicians and reporting radiologists was fragmented across multiple channels with no single point of coordination Communication between referring physicians and reporting radiologists was fragmented across multiple channels with no single point of coordination
- Management time was consumed by manually tracking reports, following up on turnaround, and mediating between referrers and radiologists Management time was consumed by manually tracking reports, following up on turnaround, and mediating between referrers and radiologists
How did 5C Network centralize radiology coordination for Jiva Scans? How did 5C Network centralize radiology coordination for Jiva Scans?
5C Network implemented a coordinated approach designed specifically for multi-stakeholder diagnostic environments. The solution centered on understanding each referrer's clinical requirements and building structured processes around them. 5C Network implemented a coordinated approach designed specifically for multi-stakeholder diagnostic environments. The solution centered on understanding each referrer's clinical requirements and building structured processes around them.
- Assigned a dedicated Solution Specialist as the single point of contact, with proactive communication protocols for all stakeholders Assigned a dedicated Solution Specialist as the single point of contact, with proactive communication protocols for all stakeholders
- Deployed a multi-tier review system for complex cases, with direct communication channels between referring doctors and reporting radiologists Deployed a multi-tier review system for complex cases, with direct communication channels between referring doctors and reporting radiologists
- Created priority workflows for urgent and critical cases with real-time tracking and status updates visible to the center Created priority workflows for urgent and critical cases with real-time tracking and status updates visible to the center
- Established structured feedback loops so each specialist's reporting preferences were captured and consistently applied Established structured feedback loops so each specialist's reporting preferences were captured and consistently applied
What were the measurable results at Jiva Scans? What were the measurable results at Jiva Scans?
| Dimension Dimension | Before 5C Before 5C | After 5C After 5C |
|---|---|---|
| Specialist Coordination Specialist Coordination | Fragmented across multiple channels Fragmented across multiple channels | Centralized through dedicated Solution Specialist Centralized through dedicated Solution Specialist |
| Report Satisfaction Report Satisfaction | Inconsistent across referrer specializations Inconsistent across referrer specializations | 85% improvement in satisfaction scores 85% improvement in satisfaction scores |
| Issue Resolution Issue Resolution | Manual follow-ups, no standard process Manual follow-ups, no standard process | 60% faster with structured protocols 60% faster with structured protocols |
| Urgent Case Handling Urgent Case Handling | No priority differentiation No priority differentiation | Dedicated workflows with real-time tracking Dedicated workflows with real-time tracking |
+85%
Satisfaction Improvement Satisfaction Improvement
Report quality satisfaction among referring specialists including oncologists Report quality satisfaction among referring specialists including oncologists
60%
Faster Resolution Faster Resolution
Issue resolution time reduced through standardized rapid response protocols Issue resolution time reduced through standardized rapid response protocols
7/7
Stakeholder Engagement Stakeholder Engagement
Centralized and proactive engagement score across all referring physicians Centralized and proactive engagement score across all referring physicians
"5C Network understands that our center serves specialists with very different needs. The dedicated support and structured communication have made a real difference — our referring doctors, including Dr. Anuja in oncology, are consistently satisfied with both quality and turnaround. The coordination that used to consume our time is now handled seamlessly." "5C Network understands that our center serves specialists with very different needs. The dedicated support and structured communication have made a real difference — our referring doctors, including Dr. Anuja in oncology, are consistently satisfied with both quality and turnaround. The coordination that used to consume our time is now handled seamlessly."
Frequently Asked Questions Frequently Asked Questions
Jiva Scans is a multi-stakeholder diagnostic center in Karunagappalli, Kerala that serves multiple specialist referrers, including oncologists and general physicians. The center handles radiology across X-ray, CT, and MRI modalities. Jiva Scans is a multi-stakeholder diagnostic center in Karunagappalli, Kerala that serves multiple specialist referrers, including oncologists and general physicians. The center handles radiology across X-ray, CT, and MRI modalities.
5C Network assigns a dedicated Solution Specialist who understands each referrer's clinical requirements. Reports are routed through a multi-tier review system calibrated to each specialty's standards, and a structured feedback loop ensures preferences are consistently applied across all cases. 5C Network assigns a dedicated Solution Specialist who understands each referrer's clinical requirements. Reports are routed through a multi-tier review system calibrated to each specialty's standards, and a structured feedback loop ensures preferences are consistently applied across all cases.
Yes. The multi-tier review system, dedicated Solution Specialist model, and proactive communication protocols are part of 5C Network's standard approach for diagnostic centers serving multiple referring physicians. Centers with similar coordination challenges can expect comparable improvements in satisfaction and resolution times. Yes. The multi-tier review system, dedicated Solution Specialist model, and proactive communication protocols are part of 5C Network's standard approach for diagnostic centers serving multiple referring physicians. Centers with similar coordination challenges can expect comparable improvements in satisfaction and resolution times.
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